Customer Support Team Leader (Kudlu Gate)

• Team Coaching: Train, mentor, and guide customer service representatives to improve performance.
• Performance Tracking: Monitor daily metrics like call volume, wait times, and resolution rates.
• Handling Escalations: Step in to resolve complex or difficult customer complaints.
• Workflow Management: Manage daily schedules, queues, and task assignments.
• Cross-Department Collaboration: Work with other teams to fix recurring customer issues

Compensation: 25,[hidden],000.00 per month

Advantages:

• Provident Fund

Experience:

• Team leading : 1 year (Required)

Language:

• Hindi (Required)
• English (Required)

Work Location: In person .