Customer Support Executive - Fresher

About the job:Key Responsibilities:

1. Manage customer inquiries: Handle customer queries via phone, email, or chat and ensure timely resolution.

2. Coordinate support team activities: Assign tickets, monitor workloads, and support team members to maintain service quality.

3. Maintain customer records: Update and manage CRM or ticketing systems with accurate customer information and case details.

4. Track & report performance: Monitor service metrics (response time, resolution rate, customer satisfaction) and prepare reports for management.

5. Ensure customer satisfaction: Follow up on unresolved cases, escalate complex issues, and maintain strong customer relationships.Who can apply:Only those candidates can apply who:are from Surat onlySalary:₹ 2,00,000 - 2,65,000 /yearExperience:No experience requiredDeadline:[hidden]:59:59Skills required:Problem Solving, Advanced Excel and Effective CommunicationOther Requirements:1. Excellent communication skills: Clear verbal and written communication with customers and teams.2. Customer service orientation: Empathy, patience, and focus on customer satisfaction.3. Problem-solving & conflict resolution: Ability to resolve complaints and handle escalations calmly.4. CRM & ticketing system knowledge: Familiarity with tools like Zendesk, Freshdesk, or Salesforce.5. Time management & multitasking: Handling multiple inquiries efficiently.6. Team coordination: Supporting and guiding team members, ensuring smooth workflow.7. Adaptability & stress management: Staying composed and flexible under pressure.About Company:WebLedger is a comprehensive solution to all of your accounting and compliance needs. It will help you simplify your process and increase productivity.

Responsibilities

Key Responsibilities:

1. Manage customer inquiries: Handle customer queries via phone, email, or chat and ensure timely resolution.

2. Coordinate support team activities: Assign tickets, monitor workloads, and support team members to maintain service quality.

3. Maintain customer records: Update and manage CRM or ticketing systems with accurate customer information and case details.

4. Track & report performance: Monitor service metrics (response time, resolution rate, customer satisfaction) and prepare reports for management.

5. Ensure customer satisfaction: Follow up on unresolved cases, escalate complex issues, and maintain strong customer relationships.