Customer Success Manager (Only Male Candidates)

About Master-OMaster-O is a next-generation sales enablement and microskill learning platform that empowers frontline teams through gamification, AI-driven coaching, and continuous performance reinforcement.Our platform is trusted by leading enterprises in financial services, retail, pharma, consumer goods, telecom, automobile, BFSI, construction and others to drive measurable business outcomes across sales readiness, productivity, and execution excellence.We are looking for someone who can own strategic accounts, drive adoption, and unlock growth opportunities.Role OverviewThe CS + Project Management Lead will play a critical role in ensuring long-term customer value, retention, and expansion for Master-O’s enterprise clients. This role goes beyond traditional customer success—combining strategic project management, and end-to-end delivery.You will act as a trusted advisor to senior stakeholders, ensuring customers achieve measurable ROI while identifying opportunities to grow the account footprint.Key ResponsibilitiesCustomer Success & Key Account ManagementOwn end-to-end customer success for enterprise corporate accounts, primarily in the domestic marketDrive onboarding, adoption, engagement, and value realization of the Master-O platformBuild strong relationships with CXOs, Sales Heads, L&D leaders, and other stakeholdersAct as the point of contact with the customer, ensuring feedback is looped back into product and solution improvementsTrack success metrics such as usage, renewals, and expansionsBusiness Development & Account ExpansionIdentify upsell and cross-sell opportunities within existing accountsCollaborate with Sales and Leadership teams to convert success stories into growth opportunitiesSupport new business conversations through demos wherever requiredDrive expansion into new teams, geographies, or use cases within existing enterprise clientsStakeholder & Internal CollaborationWork closely with Product & Design, Tech and CS teams to ensure seamless executionTranslate client business objectives into platform use cases and success roadmapsSupport case studies, testimonials, and references from satisfied customersRequired Skills & Experience4–7 years of full-time experience in Customer Success / Key Account/ Project ManagementPrior experience in B2B SaaS companies, handling enterprise-level clientsProven experience working with domestic and international customers and managing stakeholders across time zones and regionsStrong understanding of SaaS metrics, renewals, expansions, and customer lifecycle managementExperience in fast-paced startup environments preferredExcellent communication, presentation, and stakeholder management skillsStrong business acumen with the ability to connect product value to business outcomesWhat You’ll GetOpportunity to work with both: Pan-India and Global enterprise brandsHigh ownership role with direct impact on customer outcomes and revenue growthExposure to cutting-edge AI-driven learning and sales enablement technologyFast-paced environment with room to grow into a leadership roleCompetitive compensation aligned with experience