Customer Support Executive

Job highlights

• PF, Health Insurance, ESI (ESIC)Job DescriptionPosition - Customer Support ExecutiveLocation - Surat (Work-from-Office)Experience - 0 to 3 yearsKey Responsibilities:Customer Assistance:Respond to customer queries and issues through phone calls, emails, and chat in a prompt and professional manner.Provide accurate information about product features, functionalities, and services.Ensure high levels of customer satisfaction by resolving concerns effectively.Issue Resolution:Troubleshoot and resolve customer complaints or issues related to the product, ensuring timely and efficient problem-solving.Coordinate with technical support or other departments for more complex queries.Follow up with customers to ensure their concerns are fully resolved and document outcomes.Product Knowledge:Gain a deep understanding of the company's products and services to provide comprehensive support.Stay updated on new features, updates, and company policies to offer accurate assistance.Documentation:Log custo

Position - Customer Support Executive Location - Surat (Work-from-Office) Experience - 0 to 3 years Key Responsibilities: Customer Assistance: Respond to customer queries and issues through phone calls, emails, and chat in a prompt and professional manner. Provide accurate information about product features, functionalities, and services. Ensure high levels of customer satisfaction by resolving concerns effectively. Issue Resolution: Troubleshoot and resolve customer complaints or issues related to the product, ensuring timely and efficient problem-solving. Coordinate with technical support or other departments for more complex queries. Follow up with customers to ensure their concerns are fully resolved and document outcomes. Product Knowledge: Gain a deep understanding of the company's products and services to provide comprehensive support. Stay updated on new features, updates, and company policies to offer accurate assistance. Documentation: Log customer interactions, issues, and resolutions in the CRM or support system. Maintain a record of frequently asked questions (FAQs) and common issues to improve support efficiency. Provide reports on recurring issues and customer feedback to help improve the product. Customer Feedback: Collect customer feedback and insights for continuous product and service improvement. Share customer suggestions and pain points with the team to enhance service quality. Key Competencies: Patience and empathy when dealing with customers. Ability to multitask and prioritize work effectively. Technical aptitude to quickly learn and understand new products. Team player with a proactive attitude and eagerness to learn. Requirement 0 - 3 years of experience in a customer support role or similar. Excellent communication and interpersonal skills. Strong problem-solving skills with the ability to think quickly and make sound decisions. Ability to handle challenging customer situations and work in a fast-paced environment. Understanding of Tally is plus.