Quality Analyst

We are seeking a dedicated Quality Analyst to join our team in the Mumbai Region, Maharashtra. The ideal candidate will play a crucial role in ensuring the quality of our services in the international BPO sector. As a Quality Analyst, you will be responsible for monitoring and evaluating call quality, conducting call audits, and providing feedback to improve performance. You will work closely with the operations team to ensure compliance with quality standards and enhance customer satisfaction. Key responsibilities include performing regular call monitoring, analyzing call data, preparing quality reports, and collaborating with team members to implement quality improvement initiatives. The successful candidate will possess strong analytical skills, attention to detail, and the ability to communicate effectively. Familiarity with quality assurance processes and experience in an international call center environment will be advantageous. If you are passionate about quality and have a keen eye for detail, we encourage you to apply for this exciting opportunity to contribute to our team's success.