Customer support representative

Responsibilities

Communicating with customers through various channels (email/chat)

Take ownership of the tickets and resolve the inquiry to customer’s expectations to deepen the relationship and achieve highest level of customer satisfaction

Deliver extraordinary service by responding to questions concerning signups, bank and card interest rates, managing disputes and others

Keeping records of customer interactions, transactions, comments, and complaints.

Build rapport quickly with customers/clients and put them at ease

Proven high initiative and energy level with good influencing, decision-making and collaboration skills

Deliver on Customer Service Metrics as Per Goals ( Customer Satisfaction, Value Generation, Query Resolution, Call Handling Time, Quality etc.)

Keeping yourself updated on company products to effectively manage customer queries.

Requirements

Smart Graduates with excellent communication skills

1 year to 3 years of experience working in customer support roles

Demonstrated ability to handle highly complex and manual queries, excel knowledge

Candidate with Corporate Card/Credit Card Servicing knowledge is preferred

Empathetic, organised, problem solver

Open to work in shifts (rotational day and night shifts).

Note:

This is full-time, work from an office opportunity based out of Bangalore.

No Cab facility will be provided but shift allowance will be provided.