Customer Care Executive – International Voice Process

Customer Care Executive – International Voice Process

Location: Andheri East, Mumbai, Maharashtra, India

Job Type: Full-time

Work Mode: Work from Office

Experience: 2+ years

Salary: ₹30,000–₹35,000 per month (Fixed)

Shift: Day Shift

Working Days: 6 days a week | Sunday fixed off

About the Role

We are looking for an experienced and customer-focused Customer Care Executive to join our International Voice Process team in Mumbai.

The ideal candidate should have at least 2 years of experience in customer support, customer care, BPO, or international voice processes. Strong English communication skills, professional telephone etiquette, and the ability to resolve customer queries effectively are essential for this role.

Key Responsibilities

Handle inbound and/or outbound customer calls for an international voice process.

Communicate professionally with customers and provide accurate information.

Understand customer concerns, queries, and requirements and provide appropriate resolutions.

Handle customer complaints and escalate complex issues when necessary.

Maintain accurate records of customer interactions and update CRM or customer support systems.

Follow company policies, call-handling procedures, and quality standards.

Achieve assigned productivity, call quality, and customer service targets.

Demonstrate strong listening, interpersonal, and problem-solving skills.

Requirements

Graduate in any discipline.

Minimum 2+ years of experience in customer support, customer care, BPO, or international voice processes.

Strong verbal and written English communication skills.

Experience handling international customers over the phone is preferred.

Good computer knowledge and familiarity with CRM or customer support tools.

Ability to work in a fast-paced customer service environment.

Professional attitude, patience, active listening, and a customer-first approach.

Salary and Benefits

Fixed salary of ₹30,000–₹35,000 per month.

Annual bonus.

Provident Fund (PF).

Laptop provided.

Work Schedule

Full-time, work from office.

Day shift.

Six working days per week.

Sunday fixed weekly off.

Work location: Andheri East, Mumbai.

Who Should Apply?

Candidates with experience in international voice processes, international customer service, BPO customer support, call centres, or telephone-based customer care are encouraged to apply.

If you have excellent English communication skills and enjoy helping customers resolve their concerns, we encourage you to apply.