IT Administrator (Remote)

IT AdministratorAbout the RoleWe are seeking a proactive and detail-oriented IT administrator to support our growing portfolio of businesses. This role will be responsible for managing user access, software provisioning, IT operations, security compliance, and day-to-day technical support across the organization.The ideal candidate is highly organized, process-driven, and focused on creating scalable IT systems that improve security, efficiency, and employee experience. This is not simply a ticket-resolution role; we are looking for someone who can continuously improve IT operations and proactively identify risks before they become problems.Key Responsibilities1. User Onboarding & OffboardingManage end-to-end onboarding for new employees, contractors, and vendorsProvision accounts, access groups, software licenses, and devices as requiredMaintain standardized onboarding and offboarding workflows for different role typesEnsure timely and complete offboarding, including account deactivation, access revocation, and asset recoveryMaintain onboarding and offboarding documentation and checklists2. Platform Provisioning & Access ManagementGrant, modify, and revoke access to business applications and platformsManage software licenses and user seats across the organizationEnsure role-based access controls and least-privilege principles are followedConduct regular cleanup of unused, inactive, or orphaned accountsMaintain accurate records of user permissions and platform access3. Security & ComplianceAdminister identity and access management processesEnforce MFA, SSO, password policies, and security best practicesPerform periodic access reviews and maintain audit-ready documentationIdentify and remediate security risks related to user access and software usageSupport internal security policies and compliance initiativesAssist with incident response and access-related investigations when required4. IT Support & Request ManagementOwn the day-to-day IT support queue and employee requestsTroubleshoot and resolve access, licensing, application, and system-related issuesEscalate complex infrastructure or system-level issues to senior technical stakeholdersMaintain clear communication with users throughout the resolution processMeet defined service levels for response and resolution times5. Tooling, Asset & Vendor ManagementMaintain a centralized inventory of software, platforms, and IT assetsTrack application owners, license counts, renewal dates, and costsMonitor software utilization and identify consolidation opportunitiesFlag upcoming renewals and recommend cost optimization initiativesMaintain documentation for business-critical systems and vendors6. Process Improvement & DocumentationDevelop and maintain SOPs, runbooks, workflows, and operational documentationIdentify opportunities to automate repetitive IT tasksRecommend improvements to security, onboarding, access management, and support processesEnsure institutional knowledge is documented and accessibleExpectationsProvide a daily status update summarizing:Work completedWork in progressRisks, blockers, and open questionsMaintain accurate and up-to-date documentation, SOPs, and inventoriesProactively identify risks, access gaps, expiring licenses, and compliance concernsCommunicate constraints and capacity issues earlyDemonstrate strong ownership and accountability for IT operationsContinuously improve processes rather than simply resolving ticketsRequired Skills & Experience3+ years of experience in IT Administration, Systems Administration, IT Operations, or a similar roleStrong experience with Google Workspace administrationExperience managing SaaS applications, user provisioning, and access controlsFamiliarity with SSO, MFA, identity management, and security best practicesExperience supporting cloud-based business applicationsStrong troubleshooting and problem-solving skillsExcellent written and spoken English communication skillsAbility to manage multiple priorities in a fast-paced environmentStrong documentation and organizational skillsPreferred ExperienceExperience with Google Workspace, Slack, Asana, Shopify, and other modern SaaS platformsExperience with software license management and vendor administrationKnowledge of cybersecurity fundamentals and compliance best practicesExperience working in remote or distributed teamsWorking Hours & AvailabilityThis role is expected to provide overlap with U.S. Eastern Time business hours.Core AvailabilityThe candidate should be actively available and responsive through 3:00 PM Eastern Time:During Eastern Standard Time (EST): 3:00 PM EST = 1:30 AM IST (next day)During Eastern Daylight Time (EDT): 3:00 PM EDT = 12:30 AM IST (next day)Extended Support for Urgent IssuesFor critical incidents, security issues, access outages, or business-impacting requests, the candidate may be required to remain available until 5:00 PM Eastern Time:During EST: 5:00 PM EST = 3:30 AM IST (next day)During EDT: 5:00 PM EDT = 2:30 AM IST (next day)This extended coverage is intended for urgent situations and should not be part of the normal day-to-day workload.