Mumbai Walk in Interview

Job DescriptionRole Summary

The role is responsible for delivering excellent customer service via mail / voice / chat mediums, with an objective to provide resolution to the customers according to the guidelines provided by the client.

Key Responsibilities

Responsible for outstanding customer service via over Phone, Emails, Chat mediums

Answers queries and provide resolutions in a respectful, helpful and responsive manner

Takes action to provide client / customer delight being within established service standards

Ability to present key points persuasively during verbal / non-verbal conversation, with an outcome of good customer reviews, repetition of the opportunity to service the customer

Adjusts approaches and responses to reflect the urgency of situations and changing circumstances

Is able to ethically upsell and cross sell a service / product to the customer

Adherence to shift schedule, team meetings and training requirements

Qualifications Undergraduate with minimum six months international call center voice / data experience (Post Graduates, B.E./B.Tech with no Exp in BPO industry will not be eligible) /

Graduate Freshers

Additional InformationSkills Required

Excellent spoken / Verbal communication skills

Excellent customer service skills

Taking responsibility for customer satisfaction and loyalty

Demonstrated ability to multi-task to handle a large call volume efficiently, as well as mental alertness

Ability to respond quickly and effectively in a fast-paced environment

Disciplined and resourceful to meet business demands in a structured, virtual call center environment .