Associate - Back Office - Fresher

About the job:This Associate - Back Office role is with WNS, Part of Capgemini, an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries.

Key Responsibilities:

1. Work on Ticketing queues in the GDS- Sabre/Amadeus and take appropriate action, such as fulfilling tickets and processing ADM's, ARC's, BSP's* etc.

2. Perform data quality checks and complete invoicing activities using multiple tools.

3. Communicate with the vendors (Hotels, Airlines and Car Rental Companies) through outbound calls/emails.

4. Adhere to defined KPI/SLA of the process.

5. Work effectively in a group and collaborate with the team effectively.

Selection Process:

1. Online Assessment

2. HR Interview

3. Technical Interview

Note: This is a complete night-shift role that operates on a 24/7 shift schedule, including graveyard shifts, weekends, and holidays.Who can apply:Only those candidates can apply who:Salary:₹ 2,40,000 /yearExperience:No experience requiredDeadline:[hidden]:59:59Skills required:Attention to Detail, Computer skills, Teamwork and Effective CommunicationOther Requirements:1. Graduates passing out in 2024, 2025, or 2026 are eligible to apply.2. Basic computer knowledge is required.3. Good communication and interpersonal skills are required.4. Candidates should have good learning ability and an eye for detail.5. Candidates must be comfortable working complete night shifts, including graveyard shifts, weekends, and holidays.About Company:WNS, Part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS' core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.

Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Responsibilities

This Associate - Back Office role is with WNS, Part of Capgemini, an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries.

Key Responsibilities:

1. Work on Ticketing queues in the GDS- Sabre/Amadeus and take appropriate action, such as fulfilling tickets and processing ADM's, ARC's, BSP's* etc.

2. Perform data quality checks and complete invoicing activities using multiple tools.

3. Communicate with the vendors (Hotels, Airlines and Car Rental Companies) through outbound calls/emails.

4. Adhere to defined KPI/SLA of the process.

5. Work effectively in a group and collaborate with the team effectively.

Selection Process:

1. Online Assessment

2. HR Interview

3. Technical Interview

Note: This is a complete night-shift role that operates on a 24/7 shift schedule, including graveyard shifts, weekends, and holidays.