Sr. Customer Success Associate

About Master-O

Master-O is a next-generation sales enablement and microskill learning platform that empowers frontline teams through gamification, AI-driven coaching, and continuous performance reinforcement.

Our platform is trusted by leading enterprises in financial services, retail, pharma, consumer goods, telecom, automobile, BFSI, construction and others to drive measurable business outcomes across sales readiness, productivity, and execution excellence.

We are looking for someone who can own strategic accounts, drive adoption, and unlock growth opportunities.

Role Overview

The CS Associate will play a critical role in ensuring long-term customer value, retention, and expansion for Master-O’s enterprise clients.

You will act as a trusted advisor to senior stakeholders, ensuring customers achieve measurable ROI while identifying opportunities to grow the account footprint.

Key Responsibilities

Customer Success & Key Account Management

Own end-to-end customer success for enterprise corporate accounts, primarily in the domestic market

Drive onboarding, adoption, engagement, and value realization of the Master-O platform

Build strong relationships with CXOs, Sales Heads, L&D leaders, and other stakeholders

Act as the point of contact with the customer, ensuring feedback is looped back into product and solution improvements

Track success metrics such as usage, renewals, and expansions

Business Development & Account Expansion

Identify upsell and cross-sell opportunities within existing accounts

Collaborate with Sales and Leadership teams to convert success stories into growth opportunities

Support new business conversations through demos wherever required

Drive expansion into new teams, geographies, or use cases within existing enterprise clients

Stakeholder & Internal Collaboration

Work closely with Product & Design, Tech and CS teams to ensure seamless execution

Translate client business objectives into platform use cases and success roadmaps

Support case studies, testimonials, and references from satisfied customers

Required Skills & Experience

2-5 years of full-time experience in Customer Success / Key Account/ Project Management

Prior experience in B2B SaaS companies, handling enterprise-level clients

Proven experience working with domestic and international customers and managing stakeholders across time zones and regions

Strong understanding of SaaS metrics, renewals, expansions, and customer lifecycle management

Experience in fast-paced startup environments preferred

Excellent communication, presentation, and stakeholder management skills

Strong business acumen with the ability to connect product value to business outcomes