Customer Service Associate

About the job:Key responsibilities:

• Handle inbound and outbound calls from US customers professionally.
• Understand customer needs and provide accurate information about products, services, pricing, and promotional offers.
• Resolve customer queries efficiently and ensure a positive customer experience.
• Identify opportunities for upselling and cross-selling relevant products and services.
• Handle customer objections confidently and recommend suitable solutions.
• Achieve assigned sales, quality, and productivity targets.
• Maintain accurate customer interaction records in the CRM system.
• Follow company policies, quality standards, and process guidelines.
• Build strong customer relationships through effective communication and problem-solving.
• Deliver excellent customer service while maintaining professionalism in every interaction.Who can apply:Only those candidates can apply who:have minimum 1 years of experienceare from Navi Mumbai onlySalary:₹ 2,00,000 - 2,40,000 /yearExperience:1 year(s)Deadline:[hidden]:59:59Other perks:5 days a week, Cab/Transportation facilitySkills required:Cold Calling, Client Relationship, Sales Support, English Proficiency (Spoken), Interpersonal skills, Sales and Customer SupportAbout Company:Coral Bling Services is a service provider of recruitment and training needs, providing exceptional services to our clients and job seekers across the country. Established in the year 2014, we are a professionally managed placement and training consultancy firm with a network across India. We have built enduring relationships with our clients across India.

As a service partner, we help them source professionals with intellectual skills to help organizations build their human capital on one hand, and on the other, we help individuals build their careers. Coral Bling comprises a group of experienced specialists from the industry.

Responsibilities

Key responsibilities:

• Handle inbound and outbound calls from US customers professionally.
• Understand customer needs and provide accurate information about products, services, pricing, and promotional offers.
• Resolve customer queries efficiently and ensure a positive customer experience.
• Identify opportunities for upselling and cross-selling relevant products and services.
• Handle customer objections confidently and recommend suitable solutions.
• Achieve assigned sales, quality, and productivity targets.
• Maintain accurate customer interaction records in the CRM system.
• Follow company policies, quality standards, and process guidelines.
• Build strong customer relationships through effective communication and problem-solving.
• Deliver excellent customer service while maintaining professionalism in every interaction.