Customer Service Associate

About the job:Key responsibilities:

1. Handle Customer Inquiries: Address and resolve inquiries, requests, and concerns from international candidates and clients promptly via phone, email, and chat.

2. Issue Resolution: Investigate customer issues thoroughly to provide accurate product information and effective solutions.

3. Database & Documentation: Maintain accurate and up-to-date records of customer interactions, transactions, and feedback within the CRM system.Who can apply:Only those candidates can apply who:have minimum 1 years of experienceSalary:₹ 2,00,000 - 4,20,000 /yearExperience:1 year(s)Deadline:[hidden]:59:59Other perks:5 days a week, Cab/Transportation facilitySkills required:MS-Office, English Proficiency (Spoken) and Customer SupportOther Requirements:1. Good communication skills in English and Hindi (Spoken and Written).2. Prior experience in customer support, BPO, or client handling is preferred.3. Basic proficiency in computers, MS-Office, and CRM tools.About Company:First Attempt is one of the fastest-growing recruitment firms in the globe within the technology, banking, engineering, and manufacturing sectors. Most importantly we connect you with the best jobs and opportunities in companies and sectors.

Responsibilities

Key responsibilities:

1. Handle Customer Inquiries: Address and resolve inquiries, requests, and concerns from international candidates and clients promptly via phone, email, and chat.

2. Issue Resolution: Investigate customer issues thoroughly to provide accurate product information and effective solutions.

3. Database & Documentation: Maintain accurate and up-to-date records of customer interactions, transactions, and feedback within the CRM system.