Service Now Developer (Remote)

Primary Skill 6+ years of experience in ServiceNow development, administration, and customization Strong working knowledge of ITSM modules: Incident Management Problem Management Change Management Asset Management Service Catalog / Service Request Secondary Skill Experience working on standalone and multi‑domain instances Strong ITBM configuration & administration experience (Ideation, Demand, PPM, Resource Management) Hands‑on working knowledge of CMDB / CSDM Facilitate and support Change Management (including CAB meetings) Process RITMs, Incidents, and operational tickets Develop reports, dashboards, and templates (e.g., Incident templates) ServiceNow System Administrator Certification ServiceNow Developer Certification Strong communication skills (oral & written) Ability to translate business requirements into workable ServiceNow solutions Experience creating & managing Service Catalog items and workflows Support end‑user requests and provide ongoing assistance Data analysis skills (interpretation & reporting) Ability to interact with internal customers to scope solutions and workflows Audit Change tickets as per Change Management policies Working knowledge of Agile methodology Ability to break down requirements, demo dashboards/reports to users Ability to manage multiple client requests with prioritization Strong client‑interaction and relationship‑building skills