Customer Support Executives / Customer Technical Support Executives - Fresher

About the job:Key Responsibilities:

1. Handle customer interactions through Chat and Voice support channels in a professional and timely manner.

2. Resolve customer queries, concerns, and service requests efficiently while ensuring a positive customer experience.

3. Maintain high standards of quality, productivity, customer satisfaction, and process compliance.

4. Accurately document customer interactions, resolutions, and follow-up actions in the designated systems.

5. Escalate complex issues to the appropriate teams when necessary and ensure timely resolution.

6. Meet individual and team performance metrics, including response time, resolution rate, and customer satisfaction scores.

7. For technical support processes, assist customers with basic troubleshooting and explain technical concepts clearly and understandably.

8. Stay updated on process guidelines, products, services, and customer support best practices.

Additional Information:

1. 5 days working per week.

2. Shift duration of 10 hours, including a 1-hour break.

3. A cab facility is provided for all employees after completion of training.Who can apply:Only those candidates can apply who:Salary:₹ 3,12,000 - 4,34,000 /yearExperience:No experience requiredDeadline:[hidden]:59:59Other perks:5 days a week, Cab/Transportation facility, Health InsuranceSkills required:MS-Office, MS-Excel, Computer skills, Technical Support, English Proficiency (Spoken), English Proficiency (Written), Effective Communication, Customer Support and Microsoft TeamsOther Requirements:Comfortable with rotational shifts (including night shifts) and rotational week-offsLooking for a stable, long-term career in customer supportStrong verbal and written communication skillsGood understanding of technical terms and jargon for tech supportStrong problem-solving, customer service, and multitasking skills in a fast-paced environmentBasic computer proficiency and familiarity with customer support toolsUndergraduate candidates with at least 6 months of documented customer support experience, or graduate freshersAbout Company:We are a placement agency, where we provide manpower to employers from freshers to experience. We provide the best candidates for reliability. We seek to distinguish ourselves by providing the most possible flexibility and reliability in customer service.

Responsibilities

Key Responsibilities:

1. Handle customer interactions through Chat and Voice support channels in a professional and timely manner.

2. Resolve customer queries, concerns, and service requests efficiently while ensuring a positive customer experience.

3. Maintain high standards of quality, productivity, customer satisfaction, and process compliance.

4. Accurately document customer interactions, resolutions, and follow-up actions in the designated systems.

5. Escalate complex issues to the appropriate teams when necessary and ensure timely resolution.

6. Meet individual and team performance metrics, including response time, resolution rate, and customer satisfaction scores.

7. For technical support processes, assist customers with basic troubleshooting and explain technical concepts clearly and understandably.

8. Stay updated on process guidelines, products, services, and customer support best practices.

Additional Information:

1. 5 days working per week.

2. Shift duration of 10 hours, including a 1-hour break.

3. A cab facility is provided for all employees after completion of training.