Insights Manager

Position: Insights ManagerLocation: Gurugram (Onsite)Experience Required: 4+ YearsWorking Days: 5 Days (Mon to Fri)About the RoleWe are seeking a hands-on Insights Manager to build the analytical backbone that powers decision-making. This role sits at the centre of the data ecosystem, partnering with Category, Commercial, Marketing, Sourcing, Fulfilment, Product, and Growth teams to translate data into insight, automation, and action.You will design self-running reporting systems, maintain data quality in collaboration with data engineering, and build analytical models that directly improve pricing, customer experience, and operational efficiency. The role requires strong e-commerce domain understanding and the ability to move from data to decisions with speed and precision.Key Responsibilities1. Data Platform & GovernancePartner with data engineering to ensure clean and reliable data across Shopify, GA4, Ad platforms, CRM, and ERP systemsDefine and maintain KPI frameworks (ATC, CVR, AOV, Repeat Rate, Refunds, LTV, CAC, etc.)Oversee pipeline monitoring, QA checks, and metric documentation2. Reporting, Dashboards & AutomationBuild automated datamarts and dashboards for business teamsIntegrate APIs and automate data flows across multiple sourcesCreate actionable visual stories and executive summariesUse AI and automation tools to improve insight delivery speed3. Decision Models & Applied AnalyticsBuild models for pricing, discounting, customer segmentation, inventory planning, delivery SLAs, and recommendationsTranslate analytics outputs into actionable playbooks for internal teams4. Insights & ActionabilityDiagnose performance shifts and identify root causesDeliver weekly and monthly insight-driven recommendationsImprove decision-making speed and quality across functionsQualifications & Experience4–7 years of experience in analytics or product insights (e-commerce / D2C / retail)Strong SQL and Python skillsHands-on experience with GA4, GTM, and dashboarding tools (Looker / Tableau / Power BI)Familiarity with CRM platforms like Klaviyo, WebEngage, or MoEngageStrong understanding of e-commerce KPIs and customer metricsAbility to communicate insights clearly to non-technical stakeholdersWhat We OfferGreenfield opportunity to build the data & insights platform from scratchHigh business impact across multiple functionsEnd-to-end exposure from analytics to automation and applied modellingFast-paced, transparent, and collaborative work culture