Operations Executive, Device And Field Operations

About the job:Every insight we produce starts with a working device on a shop floor. Getting it there, and keeping it working, is this job. You build and pack the Retail Kits, check every device and accessory before it leaves, get them dispatched and delivered, and keep the inventory records straight. Once a store is live, you are also the person they call. A device not charging, a kit short of an accessory, a salesperson who cannot get something working. You pick up, you find out what is wrong, and you get it fixed. It is detailed work and it is not glamorous. A wrong count in a kit or a shipment nobody chased becomes a store that cannot go live on time.

Key Responsibilities:

1. Build retail kits to what the deployment needs. Verify devices, accessories and quantities before anything is dispatched, because a short kit is found at the store and not in the warehouse.

2. Maintain records of devices, kits and accessories. Know what is active, what is faulty, what is spare and what is out for replacement, without having to go and count.

3. Coordinate dispatch, track shipments, and follow up with logistics partners on anything delayed or pending until it actually lands.

4. Get faulty devices back, get working ones out, and keep the mapping correct through all of it.

5. When a store hits a problem after go-live, connect with their team, understand the issue and resolve it. Loop in a Technical Assistant when it needs someone on the ground.

6. Maintain devices, kits, shipments, TA activity and deployments. These are what everyone else plans from, so they have to be current.

7. Make sure everything operational for a new store or brand is done on time, and escalate anything critical to the Operations Manager early rather than late. Who can apply:Only those candidates can apply who:have minimum 1 years of experienceSalary:₹ 3,00,000 - 3,50,000 /yearExperience:1 year(s)Deadline:[hidden]:59:59Skills required:Operations, MS-Excel, Inventory Management and Google SheetsOther Requirements:1. Must have 1 to 2 years in operations, logistics, field operations or inventory management2. Basic Excel and Google Sheets. You should be comfortable maintaining a tracker and spotting when something in it does not add up3. Attention to detail. Counts, mappings and serial numbers have to be right the first time4. Relentless follow-up. Most of this job is making sure something that was promised actually happened5. Good communication. You will be talking to couriers, store staff and technical assistants in the same hour6. Fluent Hindi, plus two South Indian languages, preferably Kannada and Tamil. You will be speaking to store teams directly, in whatever they speak on the floor Comfort working hands-on with devices, packaging and inventory7. Experience with hardware, electronics or any inventory that has serial numbers attached to it8. Exposure to e-commerce or last-mile delivery operations9. Any experience supporting customers over phone or WhatsApp10. Comfort with AI or automation tools to cut down repetitive tracker workAbout Company:Hello Edge is a tele-jobs marketplace that provides comprehensive, fully outsourced tele-job solutions and hiring support for businesses of all sizes, from startups to large enterprises. We specialize in expert hiring solutions across key segments, including customer service, telecalling, recruitment, sales, virtual assistance, online reputation management, tech support, data entry, telesales, business development, account management, inside sales, and pre-sales.

Responsibilities

Every insight we produce starts with a working device on a shop floor. Getting it there, and keeping it working, is this job. You build and pack the Retail Kits, check every device and accessory before it leaves, get them dispatched and delivered, and keep the inventory records straight. Once a store is live, you are also the person they call. A device not charging, a kit short of an accessory, a salesperson who cannot get something working. You pick up, you find out what is wrong, and you get it fixed. It is detailed work and it is not glamorous. A wrong count in a kit or a shipment nobody chased becomes a store that cannot go live on time.

Key Responsibilities:

1. Build retail kits to what the deployment needs. Verify devices, accessories and quantities before anything is dispatched, because a short kit is found at the store and not in the warehouse.

2. Maintain records of devices, kits and accessories. Know what is active, what is faulty, what is spare and what is out for replacement, without having to go and count.

3. Coordinate dispatch, track shipments, and follow up with logistics partners on anything delayed or pending until it actually lands.

4. Get faulty devices back, get working ones out, and keep the mapping correct through all of it.

5. When a store hits a problem after go-live, connect with their team, understand the issue and resolve it. Loop in a Technical Assistant when it needs someone on the ground.

6. Maintain devices, kits, shipments, TA activity and deployments. These are what everyone else plans from, so they have to be current.

7. Make sure everything operational for a new store or brand is done on time, and escalate anything critical to the Operations Manager early rather than late.