E-Commerce Operations - Internship

About the internship:Intern's day-to-day responsibilities include:

1. Calling and following up with customers on order confirmations, custom-order updates, delivery timelines and feedback

2. Handling B2B accounts (retail partners, multi-brand stores, marketplaces and corporate or bulk orders): coordinating orders, sharing catalogues and following up on payments and reorders

3. Doing outbound calling and outreach to new B2B leads: stores, boutiques, corporates, event and wedding planners

4. Maintaining a lead and sales tracker: who was contacted, their response, next follow-up date

5. Coordinating with the studio team, artists and vendors to keep orders on schedule

Tracking shipments, returns and exchanges, and updating customers on their status

6. Keeping order, inventory and stock sheets updated for retail and marketplace channels

7. Preparing quotations, order summaries and basic invoices for B2B clients

8. Sharing a weekly report on calls made, leads generated, orders closed and pending issuesWho can apply:Only those candidates can apply who:are available for full time (in-office) internshipcan start the internship between 27th Oct'26 and 1st Dec'26are available for duration of 6 monthsare from Mumbai onlyhave relevant skills and interestsStipend:INR₹ 12,000 - 15,000 /monthDeadline:[hidden]:59:59Other perks:Certificate, Letter of recommendation, Informal dress codeSkills required:Operations, MS-Excel, Coordination, B2B Sales, Shopify, Google Sheets and Logistics ManagementOther Requirements:Pursuing or recently completed a degree in business, commerce, management or a related fieldConfident and clear on calls in English and Hindi; other regional languages are a plusComfortable with cold calling and following up persistently without being pushyOrganised, with working knowledge of Google Sheets or ExcelPrior experience in sales, customer service or retail is a plus, even part-time or freelanceInterest in fashion, streetwear or D2C brandsBased in Mumbai or willing to relocateAbout Company:Introducing 'Valkyre', a cutting-edge streetwear clothing brand that specializes in crafting hand-painted denim jackets. Our brand combines the worlds of art and fashion to deliver unique and personalized pieces that truly make a statement. At Valkyre, we are passionate about redefining streetwear fashion through our hand-painted jackets and jeans collection. We believe that clothing should be more than just a garment; it should be a canvas for self-expression and creativity.

Responsibilities

Intern's day-to-day responsibilities include:

1. Calling and following up with customers on order confirmations, custom-order updates, delivery timelines and feedback

2. Handling B2B accounts (retail partners, multi-brand stores, marketplaces and corporate or bulk orders): coordinating orders, sharing catalogues and following up on payments and reorders

3. Doing outbound calling and outreach to new B2B leads: stores, boutiques, corporates, event and wedding planners

4. Maintaining a lead and sales tracker: who was contacted, their response, next follow-up date

5. Coordinating with the studio team, artists and vendors to keep orders on schedule

Tracking shipments, returns and exchanges, and updating customers on their status

6. Keeping order, inventory and stock sheets updated for retail and marketplace channels

7. Preparing quotations, order summaries and basic invoices for B2B clients

8. Sharing a weekly report on calls made, leads generated, orders closed and pending issues