Desktop Support Engineer

Job descriptionResponsible for Installation and Troubleshooting Operating System, Laptops, Desktops, Printer, Networking Device, Internet, Remote Desktop and all types of applications, drivers, and necessary updates.Responsible for Installation, Maintenance & Troubleshooting of Desktops, Laptop, and their operating system.Hands-on experience with Windows 10/11 operating system environmentsUse all means possible to assist users including by phone, via email, in-person, MS Teams or using remote support tools.Ability to perform remote troubleshooting and provide clear instructions.Knowledge of office 365, MS team, One Drive and SharePoint and anti-virus programsExcellent problem-solving and multitasking skillsAddress user tickets regarding hardware, software, and networking L1, etc.Manage and maintain IT asset inventory and documentation.Desired Skills and Experience -Strong knowledge of Microsoft Windows desktop operating systems.Strong diagnostic/ troubleshooting skills, must have an innate curiosity and interest in ITStrong knowledge of the Microsoft Office suite.Working knowledge of TCP/IP protocol stack, and Wi-Fi.Working knowledge of supporting pcs in a domain environment.Working knowledge of Office 365 cloud application suiteWorking knowledge of desktop imaging, application deployment, and hard drive encryption