Drug Safety Associate MICC

Drug Safety Associate MICC | Hyderabad

Location: Hyderabad, India

Experience: 0 to 3 years

Mode of Work: On-premise

Department: Pharmacovigilance

About the Role The Drug Safety Associate will take responsibility for handling medical information inquiries in English, and ideally in one additional language. This position involves receiving and addressing inbound/outbound calls, providing clarifications on medical entities, medical devices, vaccines, and cosmetics, and ensuring precise, helpful responses to customer queries.

Key Responsibilities Handle medical inquiries (via calls) from healthcare professionals, patients, and clients, providing approved responses based on research and literature.

Ensure that adverse information is gathered comprehensively by following up with the reporter or enquirer when necessary.

Demonstrate multitasking abilities and maintain high levels of customer service to provide detailed information on products.

Participate in 24/7 call handling services, ensuring availability for medical information requests outside regular hours.

Collaborate with physicians and internal teams to draft accurate responses to medical inquiries.

Qualifications Education: Graduate/Post Graduate/Doctorate degree in Life Sciences, Pharmacy, Medical Sciences, or an equivalent qualification.

Skills:

Fluency in English is required, with proficiency in one additional language considered a plus. Good multitasking and customer service abilities. Strong communication skills, both verbal and written. Additional Information This position is based on-site and offers a collaborative environment within the Pharmacovigilance department.

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