telesales

Responsibilities:-- Contact potential and existing customers to inform them about fabric products and services using sales scripts-- Answer questions about fabrics and the company-- Understand customer requirements and close sales-- Direct prospects to the field sales team when needed-- Enter and update customer information in the database-- Take and process fabric orders accurately-- Handle customer grievances to preserve the company's reputation-- Meet sales quotas and facilitate future sales-- Keep records of calls, sales, and useful customer information-Requirements:-- 2+ years of proven experience as a telesales representative or in other sales/customer service roles-- Demonstrated track record of successfully meeting sales quotas, preferably over the phone-- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems-- Ability to learn about fabric products and services and describe/explain them to prospects-- Excellent communication and interpersonal skills-- Ability to handle rejection and remain cool-tempered-- Outstanding negotiation skills with the ability to resolve issues and address complaints-- High school diploma; BSc/BA preferredAbout the company"Since 1966, Luthra Exports has been a leading name in India's textile industry, specializing in premium Surat-based fabrics. With offices in New Delhi and Surat, Gujarat, we serve customers nationwide with a wide range of quality polyester and viscose fabrics.